Frequently Asked Questions
These are some of the most Frequently Asked Questions we receive from guests. If we have not answered your question please feel free to contact us.
Q: What Are The Old Wailuku Inn at Ulupono office hours?
A: Office hours are 8:00 a.m. to 4:00 p.m. Monday through Friday and 8:00 a.m. to 1:00 p.m. Saturday. Our office is closed on Sunday. We have a small staff, so please DO leave a message.
Just a reminder about the time difference – West Coast is two (2) hours ahead (later) in fall/winter and three (3) hours ahead in spring/summer. The East Coast is five (5) hours ahead in fall/winter and six (6) hours ahead in spring/summer. All times mentioned are Hawaii Standard Time. Hawaii does not change time.
Q: Is breakfast included and where is it served? Can I cook my own food?
A: A full, home-cooked, gourmet breakfast is included each day of your stay.
NEW COVID POLICY- Contactless Breakfast Service packed in one-time-use containers are delivered to the guest room at 8:00 a.m., daily (seven days a week). Guests may dine in their room or our main house breakfast room. Additional seating is now available in our front garden or main house lanai.
Please do be sure to let us know by the afternoon prior if you will NOT be joining us for breakfast. Breakfast is available for in-house guests only per Maui County Bed and Breakfast Ordinances. We do not have kitchen facilities available for guest use.
Q: May I Eat earlier or later?
A: Please contact us directly.
Q: Do you serve lunch or dinner?
A: Although we don’t serve lunch or dinner, we are happy to give you restaurant recommendations.
Q: Does the Old Wailuku Inn provide airport pick up/drop off?
A: The Old Wailuku Inn at Ulupono does not provide any airport transportation. We will gladly recommend a local taxi company. We highly recommend renting a vehicle during your stay if you plan to explore our Island. We do have public transportation, the Maui Bus, but routes are limited and do not include the airport on its Central Maui route nor does it include visitor destinations such as Mt. Haleakalā, ‘Īao Valley and Hāna. The Maui Bus also has luggage restrictions. Please visit the Maui Bus website or the Public bus transit system website or call 808-270-7511 for current information.
Q: Are there laundry facilities on property?
A: We do not have guest laundry facilities on property. There is a laundromat about ten minutes away by car where you can do it yourself or drop off in the morning and pick up in the afternoon. Charges are by the load.
Q: When is check-in/ check-out?
A: NEW COVID POLICY- Contactless check-in. A Security Code and Check-in procedures are required to access the room and property.
Check-in is anytime after 2:00 p.m. We are unable to guarantee early check-in. Please note, the security code is not active before 2:00 p.m. Please be sure to contact us if arriving earlier.
Checkout is by 11:30 a.m. We’re sorry that we are unable to accommodate a late checkout. We are unable to store luggage; you may make arrangements directly with “Extra Space Storage” (near the airport) for temporary luggage storage. For more information and pricing, please visit www.extraspace.com or call 808-877-2600.
Q: Do you have rooms that can accommodate more than two (2) people?
A: Most of our rooms have a two-person maximum capacity – this is the case whether guests are adults or children. The Mokihana Room and the Lokelani Room each has a three-person maximum capacity – regardless of the age of guests. Please note, if you have a family of four (4), you will need two rooms. For families with a child/children under the age of 18, we require that an adult occupies the same room. By Maui County law, the maximum capacity for our property is twenty-two (22) guests.
Q: Are you located on the beach? Do you have views?
A: The Inn is located in Central Maui in the historical, residential community of Wailuku. While we don’t have sweeping vistas, some of our rooms do have a view of the West Maui mountains or of Mt. Haleakalā. The closest swimming beaches – South shore (Kīhei and Wailea) – are about 15 to 25 minutes’ away ; it takes from 30 to 45 minutes to drive to the West Maui (Lahaina side) beaches.
Q: What visitor attractions are near you?
A: Most visitor attractions are within five to 45 minutes’ drive time from our inn.
- ‘Īao Valley, Maui Tropical Plantation, the Maui Arts and Cultural Center are all less than 10 minutes away.
- You can walk to The Bailey House Museum in about five to seven minutes.
- The Maui Ocean Center and The Alexander & Baldwin Sugar Museum are each about a ten-minute drive.
- Driving to the summit of Mt. Haleakalā will take approximately 90 minutes, one way.
- The Road to Hāna drive will take two-and-a-half to three hours one way with lots of sightseeing stops.
Q: Is there a pool or hot tub on the property?
A: We do not have a pool or hot tub on property.
Q: Is parking available on property and is there a fee?
A: Free parking on property is available. Space is limited to one parking stall per room.
Q: Do I need to bring my own beach towels?
A: Beach towels and beach mats available for guests to use at all times. They are located in the common area of the main house.
Q: Do you have a refrigerator and microwave? Do you have kitchen facilities for guest use?
A: NEW COVID POLICY- A mini refrigerator is available in each guest room. Keurig coffee makers are provided in each room. No microwave available.
We do not have kitchenettes. We do not have any kitchen or cooking facilities available for guest use.
Q: Do all rooms have private bathrooms?
A: Yes, all 10 guest rooms have their own private bathrooms.
Q: Do guest rooms have air-conditioning?
A: Yes, all 10 guest rooms have air conditioning. Veranda Floor Rooms have individual temperature controls. Please note that the windows in our Veranda rooms have a special storm window in place and do not open in order to conserve energy as these have the original window fixtures in place. All other rooms have a split a/c system which allows for individual room climate control and the ability to turn on/off. If you prefer to be able to open windows please consider the Puakenikeni, Plumeria, or Maulana Rooms.
Q: Can I turn on/off the air-conditioning?
A: Yes, the temperature can be controlled and the air conditioning can be turned on and off in all ten guest rooms. Please note, only in the Vagabond’s House rooms – Maulana, Plumeria, and Puakenikeni – can the air conditioning can be turned off AND the windows open. The windows in our Veranda and Garden rooms do not open in order to conserve energy as these rooms have the original window fixtures in place.
Q: Do you have internet access?
A: Yes, we have FREE wireless internet access in all rooms and property-wide.
Q: What amenities does my room have?
A: All guest rooms have hairdryer, iron/board, coffeemaker, TV, phone and Aveda bath products. Local (Maui island only) and toll-free calls are free of charge. A calling card is required for all long distance calls.
Q: What is a vertical spa?
A: All Vagabond’s House rooms have a shower stall equipped with wall jets, hand held shower head and an over-sized rainmaker style showerhead.
Q: What is the Veranda floor? Garden floor?
A: Veranda floor rooms are located upstairs in the Main House. Garden floor rooms – Lehua, Hibiscus, and ‘Ilima – are located on the ground level of the Main House and each has a private garden area.
Q: How far is the Vagabond’s House from the Main House?
A: The Vagabond’s House is just a few steps away, across the driveway from the Main House.
Q: Do I need a credit card to make a reservation?
A: Yes, a credit card (Visa, MasterCard, Discover, or American Express only) is required to secure all room reservations. Payment by check may be made but must be received prior to the specified due dates (advance payment/cancellation fee and remaining to balance due dates) to prevent automatic charges to your credit card.
Q: What if I need to cancel my reservation?
A: If your reservation was made through a third party (i.e. Expedia.com or affiliates, Booking.com, travel agent) you will need to refer to your original booking agent. If your reservation was made through our website or directly via telephone you can notify us in writing – via email or FAX – that you wish to cancel and the earlier the better. To Cancel- Email us at firstname.lastname@example.org or fax to (808) 242-9600. Depending on when you contact us, you may lose your advance payment/cancellation fee or the total balance. Once payments are processed, we regret that we are unable to refund them. Please refer to our Cancellation Policy in the Policies section of our website.