Frequently Asked Questions
These are some of the most Frequently Asked Questions we receive from guests. If we have not answered your question please feel free to contact us.
Q: What are The Old Wailuku Inn at Ulupono office hours?
A: Office hours are 8:00 a.m. to 4:00 p.m., Hawai’i Standard time, Monday through Friday and 8:00 a.m. to 1:00 p.m., Saturday. Our office is closed on Sunday. We have a small staff, so please DO leave a message if we are unable to answer your call immediately. Just a reminder about the time difference – West Coast is two (2) hours ahead (later) in fall/winter and three (3) hours ahead (later) in spring/summer. The East Coast is five (5) hours ahead (later) in fall/winter and six (6) hours ahead (later) in spring/summer.
Q: Is breakfast included and where is it served? Can I cook my own food?
A: A full, home cooked, gourmet breakfast is included each day of your stay. Breakfast is served daily at 8:00 a.m., one seating only, in our lovely breakfast room located upstairs in the Main House (adjacent to the living room). Please do be sure to let us know by the afternoon prior if you will NOT be joining us for breakfast. We are unable to offer in-room breakfast service. Breakfast is available for in-house guests only per Maui County Bed and Breakfast Ordinances. We do not have kitchen facilities available for guest use.
Q: May I eat earlier or later?
A: You may request a continental breakfast as early as 7:00 a.m. and we appreciate 24 hours’ notice. Continental breakfast is also served in our breakfast room, located upstairs in the Main House (adjacent to the living room). We do not offer any breakfast service later than 8:00 a.m.
Q: Do you serve lunch or dinner?
A: Although we don’t serve lunch or dinner, we are happy to give you restaurant recommendations.
Q: Does the Old Wailuku Inn provide airport pick up/drop off?
A: The Old Wailuku Inn at Ulupono does not provide any airport transportation. We will gladly recommend a local taxi company. We highly recommend renting a vehicle during your stay if you plan to explore our Island. We do have public transportation, the Maui Bus, but routes are limited and do not include the airport on its Central Maui route nor does it include visitor destinations such as Mt. Haleakalā, ‘Īao Valley and Hāna. The Maui Bus also has luggage restrictions. Please visit the Maui Bus website or the Public bus transit system website or call 808-270-7511 for current information.
Q: Are there laundry facilities on property?
A: We do not have guest laundry facilities on property. There is a laundromat about ten minutes away by car where you can do it yourself or drop off in the morning and pick up in the afternoon. Charges are by the load.
Q: When is check-in/ check-out?
A: Check-in is anytime after 2:00 p.m. We are unable to guarantee early check-in. If you arrive before 2:00 p.m. and your room are not available, we will hold your luggage and have it placed in the room when it is ready. Checkout is by 11:30 a.m. We’re sorry that we are unable to accommodate late checkout. We are unable to store luggage; you may make arrangements directly with “Extra Space Storage” (near the airport) for temporary luggage storage. For more information and pricing, please visit www.extraspace.com or call 808-877-2600.
Q: Do you have rooms that can accommodate more than two (2) people?
A: Most of our rooms have a two-person maximum capacity – this is the case whether guests are adults or children. The Mokihana Room and the Lokelani Room each has a three-person maximum capacity – regardless of the age of guests. Please note, if you have a family of four (4), you will need two rooms. For families with a child/children under the age of 18, we require that an adult occupies the same room. By Maui County law, the maximum capacity for our property is twenty-two (22) guests.
Q: Are you located on the beach? Do you have views?
A: The Inn is located in Central Maui in the historical, residential community of Wailuku. While we don’t have sweeping vistas, some of our rooms do have a view of the West Maui mountains or of Mt. Haleakalā. The closest swimming beaches – South shore (Kīhei and Wailea) – are about 15 to 25 minutes’ away ; it takes from 30 to 45 minutes to drive to the West Maui (Lahaina side) beaches.
Q: What visitor attractions are near you?
A: Most visitor attractions are within five to 45 minutes’ drive time from our inn.
- ‘Īao Valley, Maui Tropical Plantation, the Maui Arts and Cultural Center are all less than 10 minutes away.
- You can walk to The Bailey House Museum in about five to seven minutes.
- The Maui Ocean Center and The Alexander & Baldwin Sugar Museum are each about a ten-minute drive.
- Driving to the summit of Mt. Haleakalā will take approximately 90 minutes, one way.
- The Road to Hāna drive will take two-and-a-half to three hours one way with lots of sightseeing stops.
Q: Is there a pool or hot tub on the property?
A: We do not have a pool or hot tub on property. The Ulu, Mokihana and ‘Ilima rooms have a whirlpool tub/shower combinations.
Q: Is parking available on property and is there a fee?
A: Free parking on property is available. Space is limited to one parking stall per room.
Q: Do I need to bring my own beach towels?
A: Beach towels, beach mats and coolers are available for guests to use at all times. They are located in the common area of the main house.
Q: Do you have a refrigerator and microwave? Do you have kitchen facilities for guest use?
A: A small refrigerator and microwave, located in the common breakfast area, is available for all guests use. Coffee makers are provided in each room. We do not have in-room refrigerators or kitchenettes. We do not have any kitchen or cooking facilities available for guest use.
Q: Do all rooms have private bathrooms?
A: Yes, all 10 guest rooms have their own private bathrooms.
Q: Do guest rooms have to air-condition?
A: Yes, all 10 guest rooms have air conditioning. The Main House (Veranda/Garden) rooms have a central a/c system. Please note that the windows in our Veranda and Garden rooms do not open in order to conserve energy used for the central air conditioning system. The Vagabond House rooms have a split a/c system which allows for individual room climate control and the ability to turn on/off. If you prefer to be able to open windows you will want to consider the Puakenikeni, Plumeria or Maulana Rooms.
Q: Can I turn on/off the air-conditioning?
A: Yes, the temperature can be controlled and the air conditioning can be turned on and off in all ten guest rooms. Please not, only in the Vagabond’s House rooms – Maulana, Plumeria, and Puakenikeni – can the air conditioning can be turned off AND the windows open. The windows in our Veranda and Garden rooms do not open in order to conserve energy used for the central air conditioning system.
Q: Do you have internet access?
A: Yes, we have FREE wireless internet access in all rooms and property-wide.
Q: What amenities does my room have?
A: All guest rooms have hairdryer, iron/board, coffeemaker, TV, phone and Aveda bath products. Local (Maui island only) and toll-free calls are free of charge. A calling card is required for all long distance calls.All guest rooms have hairdryer, iron/board, coffeemaker, TV, phone and Aveda bath products. Local (Maui Island, only) and toll-free calls are free of charge. A calling card is required for all long distance calls.
Q: What is a vertical spa?
A: All Vagabond’s House rooms have a shower stall equipped with wall jets, hand held shower head and an over-sized rainmaker style showerhead.
Q: What is the Veranda floor? Garden floor?
A: Veranda floor rooms are located upstairs in the Main House. Garden floor rooms – Lehua, Hibiscus, and ‘Ilima – are located on the ground level of the Main House and each has a private garden area.
Q: How far is the Vagabond’s House from the Main House?
A: The Vagabond’s House is just a few steps away, across the driveway from the Main House.
Q: Do I need a credit card to make a reservation?
A: Yes, a credit card (Visa or MasterCard only) is required to secure all room reservations. A payment by check may be made but must be received prior to the specified due dates (advance payment/cancellation fee and remaining to balance due dates) to prevent automatic charges to your credit card.
Q: When do I make my payments?
A: Advance payment/cancellation fee is due 60 days prior to your arrival date.
The remaining balance is due 15 days prior to your arrival date.Your reservation is pre-paid before arrival. Please mark your calendar. If a charge is unable to be processed, your reservation may be canceled. If the remaining balance charge is unable to be processed, your reservation will be canceled and you will lose your advance payment/cancellation fee. Please be sure you provide us with a valid, current credit card.
Q: What if I need to cancel my reservation?
A: You will need to notify us in writing – via email or FAX – that you wish to cancel and the earlier the better. Depending on when you contact us, you may lose your advance payment/cancellation fee or the total balance. Once payments are processed, we regret that we are unable to refund them. Please refer to our Cancellation Policy in the Policies section of our website.